FAQ

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Online Banking

Will my online banking password ever expire?

Your online banking password does not expire. But if you want to change it, you can update it yourself at any time in My Settings. In the Login & Security section, click Edit next to Password. Update your password and click Save.

How do I change the name, address or phone number of a payee (biller)?

In the Pay Bills tab, click Manage My Bills. Choose the biller from the drop-down menu, then select Update Biller Information.

Please note: If you are receiving e-bills from a particular payee, you will not be able to edit any information about the payee. You must first cancel e-bills, then modify the payee record. At the end of the modification process, you will be prompted that your payee offers e-bills. You may then re-enroll to receive e-bills for that payee.

How do I pay someone through Bill Pay?

You must first set up your payees (billers) before you can begin making payments.

To pay one or more of your billers, click the Pay Bills tab. Enter an amount and a payment date for each biller you would like to pay. The payment date is the date by which you would like the biller to receive payment. Some billers can be paid on the same or next business day (look for icons to the left of the biller’s name); other payments must be set up at least four business days in advance. Use the calendar icon to the left of the Pay Date field to see the available dates on which payment can be made.

Please note: All of the payments you enter at one time must be debited from the same checking account. If you have multiple checking accounts with First Internet Bank and would like to make some payments from one account and the rest from another, you must enter the payments in two batches. When you click the Continue button, you will be presented with a confirmation screen. You must click the Confirm Payment button at the bottom of the confirmation screen, or your payment(s) will not be added.

How do I transfer funds between my enabled accounts?

Click Move Money and select Make a transfer. Complete the form and review the details of your funds transfer request. If everything is correct, click the Make transfer button.

To revise your request, click Edit or Cancel to make any necessary changes. When you’re ready, click Confirm. You will see a Transfer Acknowledge screen, where you’ll be given a reference number for your transaction. The details of the transfer will also appear on the Overview screen in the Recent Transactions section, and on the History page, which offers a detailed view of your funds transfer history including the status of all transactions executed over the past 12 months.

How do I sign up for the funds transfer service?

To sign up, you’ll first need to log in to your online banking account and click Move Money. Once you’ve reviewed and accepted the User Agreement, you will be taken to the Overview page. You’ll also need to validate your email address by clicking on the link from the message on the Overview page. You will be asked to enter the 20-digit validation code you received from the email you received at the email address you provided. Once that has been completed, click Add Accounts to add your bank account(s) and begin the trial deposit to verify account ownership.

Can I set up regularly recurring funds transfers?

Yes. Recurring transfers are sent as a standard transfer (with a three business day turnaround). Log in to your online banking account, click Move Money and select Schedule a Transfer. Check the Repeat transfer box to create a recurring transfer.

Can I set up a funds transfer now to be executed at a future date?

Yes. Future-dated transfers are sent as a standard transfer (with a three business day turnaround). Log in to your online banking account, click Move Money and select Schedule a Transfer.

How do I view my statement online?

To access your statement online, log in to your online banking account, click Additional Services and select Bills, Statements and Tax Forms. You can also access your statements through the First Internet Bank mobile app.

I was not online at the time the online banking system shows I last logged in to my account. Is the time correct? I am worried that someone else may have logged in to my account.

The last login time is expressed in Eastern time, and reflects the last valid login attempt for your account. If you were not logged in at the time, please consider whether you are signed up for a service called Account Aggregation. This allows you to go to a single website and access multiple sources of financial information — banking, brokerage, credit cards, airline miles — even if the information is from different financial institutions and other parties. Aggregators work by logging in to your account on a regular basis and retrieving the data presented on the screen. All of the data from your accounts is then re-formatted and displayed on one single screen.

If you do not believe you have signed up for an Account Aggregation service, please call a First Internet Bank Relationship Banker at 1-888-873-3424 to review your online activity and account history. We will work with you to determine the appropriate course of action.

What should I do if I have forgotten my online banking user ID or password?

If you have forgotten your user ID or password for your online banking account, please call a First Internet Bank Relationship Banker at bank@firstib.com or 1-888-873-3424.