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How do I delete my mobile and online banking profile?

First Internet Bank customers may request the deletion of their mobile and online banking profiles by sending an email request to Please type “Remove App/Online Banking Profile” in the subject line of your email and provide us with a good phone number to reach you at. One of our representatives will be in touch with you to confirm the request is valid and initiate the process.

If you request to have your mobile and online banking profile deleted, however, it is crucial to understand the implications of this action. Below are key points to consider before proceeding with your request:

1. What is the impact on services?

– You will no longer be able to log in to online or mobile banking.

– Any scheduled internal transfers you had set up will be deleted and will not be processed.

– Your online profile settings will be deleted and no longer available to you or us.

– We will send you paper statements as required by law and you will be charged the fee listed at:

– You may be subject to and incur other fees, as detailed at:

2. What is not deleted?

– Regulated account data and transaction history that we are required to retain.

– Data that is stored on third party systems as a result of your separate enrollment with those third parties.

– Our record of your consent to banking agreements.

3. Data Retrieval:

– Please note that once your mobile and online banking profile is deleted, we will be unable to retrieve it. Any saved preferences and settings will be lost irreversibly.

4. Future Interaction:

– If you choose to rejoin online banking in the future, you will be required to create a new profile from scratch, as we will no longer have any record of your profile.

5. Privacy Commitment:

– Rest assured that we adhere to strict data protection regulations and industry best practices. Your information is handled securely and with the utmost confidentiality.

6. Contact Us:

– Should you have any questions or concerns about the deletion process, please do not hesitate to contact our customer support team at We are here to assist you every step of the way.

By requesting the deletion of your information from First IB, you acknowledge and understand the consequences outlined above. Your privacy and data security are our top priorities, and we appreciate your trust in our commitment to safeguarding your information.

What are the requirements for my online banking password?

Your online banking password ensures that only you can access your confidential information. Your password must more than six characters, is case sensitive, and must contain a mix of letters, numbers and special characters (!@#$ etc.), but cannot contain spaces. Please remember this password and keep it secure. If you forget your password, you will have to be reset.

Your password is one of the most important defenses you have for protecting your account information! Here are some tips for choosing (and protecting) a strong password: Try to memorize the password, and avoid writing it down. Mix letters, numbers and symbols, and use case sensitivity (upper and lower case letters). This makes it harder to ‘crack’ your password. Find a good way to remember it. For example, choose the first letters of a sentence that you will remember. ‘I have 2 dogs called Rover and Fido’ translates to Ih2dcRaF. Use punctuation to your advantage.

Also, avoid using:

  • The name or birth date of your spouse, child, pet or other loved one
  • Social Security or phone numbers
  • Any part of your physical address
  • Other information that is easily obtained about you (your alma mater, mother’s maiden name, or past address, for instance)
  • Any username on the computer in any form
  • A word in the English or foreign dictionary
  • A password used on another site
  • Any of the above spelled backwards
  • Sequences: “12345678,” “abcdefg” or passwords that could easily be advanced: “January2015,” “February2015,” “March2015,” etc.

Above all… Do not share your password with anyone! The employees of First Internet Bank do not need your online banking password to answer your questions or troubleshoot your account.