FAQ

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Business Online Banking

Where will I access Business Online Banking?

You can still access your account using the main Login box on firstib.com. Now all you need to do is input your username and password, then click the green “Login” button.

How do I get my new credentials (username/password)

Your credentials will be emailed to you on June 12th. You will receive 2 separate emails containing your username and password.  Company ID will no longer be required as part of the login process.

What information will be transferred to the new platform?

You will be able to view your accounts, past transaction history and be able to access to all of your past statements. We will also be transferring your ACH and Wire templates (that have been created prior to 6/3/2019) to the new platform.

Will any of my information not be carried over as part of this upgrade?

If you have any ACH payments scheduled for after 6/12/2019, you will need to recreate those in the new platform (download our ACH quick start guide to see how to setup payments). While we will be setting up the main administrator, sub-users previously setup will need to be recreated. A guide for new user setups can be found here.

Will I keep my existing soft token for approvals?

Yes, you will be able to link your existing Symantec token. Token information can be entered by clicking the “My Settings” tab in the upper right corner, then selecting “Edit” next to security options. Enter your token information in the “By Security” field.

Is there a business mobile app available?

Yes, you will be able to download our app from the Apple and Google Play stores beginning June 12th.

Who do I call for help?

Your relationship manager is happy to answer any questions you may have. You can also call us at 1-888-873-3424 for assistance.