FAQ

For a quick answer, use our handy search tool or browse answers by category. If you still can’t find the answer you need, let us know how we can help!​​​​​​​

PIN

Can I change the PIN for my ATM or debit card?

Yes. The Personal Identification Number (PIN) for your ATM and/or debit card is randomly generated. When you first receive your card, you will need to call the number printed on the sticker on the card to activate the card and set your own PIN. To change the PIN for an existing card, contact a Relationship Banker at 1-888-873-3424 and we can assign a temporary PIN while you’re on the phone. You will then be able to change the temporary PIN to a number you select.

What should I do if I forget my card PIN?

If you have forgotten your PIN, we will be happy to set a new one for you. Call us at 1-888-873-3424 and a Relationship Banker can assign a temporary PIN while you’re on the phone. You will then be able to change the temporary PIN to a number you select.