FAQ

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Transfer

When do you execute my funds transfer request?

Your funds transfer request enters into the ACH system on the business day following receipt of your request, provided you’ve made your transaction request funds transfer execution message by 4:00 p.m. Eastern time.

How long does it take to complete a funds transfer?

One-time transfers using the Premium service are completed the next business day following your request. Standard transfers may take three to four business days.

Please note: The completion of a transfer, including the availability of funds in the destination account and access to the transaction details, will depend in part upon how quickly your account is updated after receiving the funds transfer.

Full details regarding your funds transfer requests are viewable on the Activity screen in the Transfer Status section. The funds will be posted to your destination account once the funds have been successfully drawn from your source account. Your transaction remains in process for four business days from the day you sent your request. Provided we have not received notice of any problems with the transfer, the status will be updated to Complete, indicating a successful transaction.

What should I do if I wish to cancel a funds transfer request?

You can cancel your request at any time before the cutoff time (3:00 Eastern). Once your request has been transmitted to ACH, you cannot cancel the transaction. To cancel the transaction before the cutoff time, click on the account next to the transaction on the Activity page and follow the instructions. If you miss the cutoff time, your best option is to request a second transfer between the same two accounts sending the funds back to its point of origin (in effect reversing your first transfer). Please note: First Internet Bank charges a fee for debit transactions to your First Internet Bank account.

How do I transfer balances from other credit cards to my First Internet Bank credit card?

You may transfer balances from other credit cards up to the available credit on your First Internet Bank credit card. There is no fee to transfer balances, but interest will begin to accrue on the transfer amount immediately. (There is no grace period on balance transfers.) You may request a balance transfer when you apply for a First Internet Bank credit card. If you already have a First Internet Bank credit card, log in to your online banking account, click Additional Services and select Request Balance Transfers.

If you do not have online banking access, call a Relationship Banker at 1-888-873-3424 or fax to 1-888-644-8678 your name, account or card number, company name holding the account to be transferred (if applicable), payment mailing address and dollar amount to be transferred.