FAQ

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Account

Will my online banking password ever expire?

Your online banking password does not expire. But if you want to change it, you can update it yourself at any time in My Settings. In the Login & Security section, click Edit next to Password. Update your password and click Save.

I am not a US citizen. May I open an account with First Internet Bank?

To be eligible for a First Internet Bank account, you must have a verifiable US residential address and a US tax identification number or Social Security number.

May I open a custodial account for a minor at First Internet Bank?

Yes. Under the Uniform Gifts (or Transfers) to Minors Act (UGMA/UTMA), a minor owns the funds in the account, but the custodian is responsible for monitoring and distributing the funds to the minor. The Indiana Uniform Transfers to Minors statute declares that a party can become a custodian without a court appointment.

When I apply for an account, how long will I have to wait before I receive a decision?

In some cases, you may receive an immediate decision after you submit your completed application. In other cases, we will need to review your application. You will receive an email within two business days after your completed application has been reviewed, at which time you can return to the online application to view the decision.

Can I get an ATM card with my First Internet Bank account?

Absolutely! The ATM card is available with any personal checking or savings account. You may use your card to withdraw funds from your First Internet Bank account at any ATM displaying the PLUS symbol. If you already have an account and would like to request a card, please call us at 1-888-873-3424. We also offer a debit card for checking account customers.

Where can I find an ATM that will accept a deposit to my First Internet Bank account?

Many PLUS ATMs will accept deposits to your First Internet Bank account. Locate a PLUS ATM near you that will accept your deposit.

How do I purchase a CD?

If you already have a First Internet Bank checking or savings account, you may purchase or open a new CD without completing any paperwork! Simply log in to your online banking account, click Additional Services, select Instant Account and follow the instructions. Your new CD account will be opened immediately, and will appear in your account list under My Accounts. (Please be sure you have read the appropriate disclosures before you open a CD.) If you are not already a First Internet Bank customer, you will need to apply for an account through the public website.

How is my available balance different from my current balance?

Your available balance is the amount of money in your account to which you have immediate access. Your available balance will be different from your current balance if we have placed a hold on your deposit or if an authorized credit or debit card transaction has not yet cleared. When we place a hold on your deposit, you will receive a notice telling you when the funds will become available. Funds are applied to your current balance and begin accruing interest immediately, however, these funds are not part of your available balance and may not be used for transactions. The length of the hold depends upon the type of deposit you have made. Complete details are available in our Funds Availability Disclosure.

Are First Internet Bank accounts FDIC-insured?

First Internet Bank checking, savings, Certificate of Deposit (CD), and IRA accounts are insured through the Federal Deposit Insurance Corporation (FDIC). Basic insurance coverage for checking, savings, and CD accounts is $250,000. All transactions and agreements on the site noted above are solely negotiated between you and the corresponding service provider. First Internet Bank neither expresses nor implies any responsibility for such agreements or transactions. You may wish to consult the privacy disclosures of the above referenced site before transacting with this third party.

Can I bank with First Internet Bank if I am not from Indiana?

Absolutely! First Internet Bank has a state charter from the state of Indiana, but we have customers from all 50 states as well as US territories and military bases.