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Online Banking

How do I transfer balances from other credit cards to my First Internet Bank credit card?

You may transfer balances from other credit cards up to the available credit on your First Internet Bank credit card. There is no fee to transfer balances, but interest will begin to accrue on the transfer amount immediately. (There is no grace period on balance transfers.) You may request a balance transfer when you apply for a First Internet Bank credit card. If you already have a First Internet Bank credit card, log in to your online banking account, click Additional Services and select Request Balance Transfers.

If you do not have online banking access, call a Relationship Banker at 1-888-873-3424 or fax to 1-888-644-8678 your name, account or card number, company name holding the account to be transferred (if applicable), payment mailing address and dollar amount to be transferred.

What should I do to close my CD?

Several CD redemption options are available to you. Simply log in to your online banking account, click Additional Services and select CD Maturity Options.

If you do not have access to the online banking site and wish to provide CD redemption instructions to us, please submit a written request with the following information: Your name, the last four digits of your account number and a signature from an authorized account holder. Email the request to bank@firstib.com, fax it toll-free to 1-888-644-8678 or mail it to:

First Internet Bank of Indiana
PO Box 6080
Fishers, IN 46038

Important note: CDs are subject to an early withdrawal penalty prior to maturity. We will send the balance of your CD, less any applicable early withdrawal penalty. If you are requesting that we send the balance to an address other than the address we have on file, the primary account holder must sign the request.

I don’t want to receive my statement by mail. How do I request electronic statements?

To request electronic statements, log in to your online banking account. Click Additional Services, select Bills, Statements & Tax Forms and follow the on-screen prompts to confirm your account ownership. You will also have to accept the terms and conditions for receiving your statements electronically.

How do I activate overdraft protection for my checking account?

You will have the opportunity to request overdraft protection on your account application when you open a new First Internet Bank checking and/or savings account. Please specify how you would like the accounts to be linked if you have more than one checking and/or savings account. If your accounts are already open, contact a Relationship Banker at 1-888-873-3424 for assistance.

If you would like to be considered for an overdraft line of credit, you will have the opportunity to apply for it through the checking account application. An overdraft line of credit is subject to credit approval.

If your checking account is already open but you did not ask to be considered for an overdraft line of credit with your account application, you may make the request through the online banking site. Log in to your online banking account, click Additional Services, select Open Deposit Accounts, choose the Overdraft Line of Credit for existing checking option from the drop-down menu and click the Proceed button to advance to the online application. Complete and submit the application electronically. Once the application has been submitted, print, sign, and return the confirmation screen to us via fax at 1-888-644-8678. You will receive a decision within two business days.

Can I view copies of my cancelled checks online?

Images of the front and back of checks you have written from your First Internet Bank checking account are available through the online banking site for a period of 36 months. Note: Please allow up to 10 days after the check clears for the image to become available online. To view your cancelled checks in online banking, click Additional Services > Bills, Statements & Tax Forms. Select your checking account and use the Search tool to view your check. You may also request a copy of a check that is older than 90 days for a $5 fee. To request a copy of a check, log in to online banking and click Additional Services. Please allow up to one week for receipt.

How can I request more deposit (pre-paid) envelopes?

You can order more deposit envelopes at any time. Log in to your online banking account, click Additional Services, select Request Deposit Envelopes and complete the information. (You can also print deposit slips if you need them.)

How do I order checks for my Interest Checking account?

For new customers with Interest Checking accounts, we will order an initial supply of checks for you. You will receive your checks approximately 10-14 days after receiving confirmation that we have opened your account. You may order additional personal checks at any time through the online site banking by clicking Additional Services > Check Reorder. You are not required to order checks through our website and may order checks from another source if you prefer.

How do I change a nickname for a First Internet Bank account?

To change your account nickname, log in to your online banking account, click My Settings in the upper right corner and click Rename & Hide your accounts. Your new account name may be up to 20 characters long. Please note: Only the primary account holder may change the account nickname. Joint owners do not have the ability to change an account description.

How far back can I view account history?

First Internet Bank makes at least one year of account history available online for most accounts. You may view up to 150 transactions at one time. We encourage you to save electronic copies of your statements if you wish to have access to account history that is older than one year.

How do I stop payment on a check I wrote?

You can submit a real-time stop payment request for a single check or for a range of checks through online banking. Log in to your online banking account, click Additional Services and select Stop Payment on Check. Your account will be charged $30 at the end of the day you submitted the request. The stop payment order will be in effect for six months from the date you submit the request, unless you tell us to cancel the order.

If you do not have access to our online banking system, please print and sign our Online Banking Access Agreement, then return the form to us by email at bank@firstib.com or toll-free fax at 1-888-644-8678. Within two business days, we will send you an email with the information you need to access your account online.