FAQ

First Internet Bank will send through US mail a reminder of your CD maturity approximately one month in advance of your maturity date. If you use the online banking site, you may also use the personal reminder option to request an electronic reminder prior to maturity. Click Manage Money, select Mobile Banking & Alerts and click Add an alert. If you do nothing, your First Internet Bank CD will automatically renew at maturity. Each renewal term will be the same as the original term, beginning on the maturity date. The rate on the new CD will be the rate in effect for that term on the maturity date.

If you choose not to renew the CD, you will have a grace period of ten (10) calendar days after maturity to withdraw the funds without being charged an early withdrawal penalty. If you notify us prior to the maturity date that you do not wish to renew the CD, we will close the CD on the maturity date and follow your provided instructions.

You may transfer balances from other credit cards up to the available credit on your First Internet Bank credit card. There is no fee to transfer balances, but interest will begin to accrue on the transfer amount immediately. (There is no grace period on balance transfers.) You may request a balance transfer when you apply for a First Internet Bank credit card. If you already have a First Internet Bank credit card, log in to your online banking account, click Additional Services and select Request Balance Transfers.

If you do not have online banking access, call a Relationship Banker at 1-888-873-3424 or fax to 1-888-644-8678 your name, account or card number, company name holding the account to be transferred (if applicable), payment mailing address and dollar amount to be transferred.

Log in to your online banking account, and go to Support > Send a secure message. We will send you a DocuSign to complete.

Important note: CDs are subject to an early withdrawal penalty prior to maturity. We will send the balance of your CD, less any applicable early withdrawal penalty. If you are requesting that we send the balance to an address other than the address we have on file, the primary account holder must sign the request.

To request electronic statements, log in to your online banking account. Click Additional Services, select Bills, Statements & Tax Forms and follow the on-screen prompts to confirm your account ownership. You will also have to accept the terms and conditions for receiving your statements electronically.

You will have the opportunity to request overdraft protection on your account application when you open a new First Internet Bank checking and/or savings account. Please specify how you would like the accounts to be linked if you have more than one checking and/or savings account. If your accounts are already open, contact a Relationship Banker at 1-888-873-3424 for assistance.

If you would like to be considered for an overdraft line of credit, you will have the opportunity to apply for it through the checking account application. An overdraft line of credit is subject to credit approval.

If your checking account is already open but you did not ask to be considered for an overdraft line of credit with your account application, you may make the request through the online banking site. Log in to your online banking account, click Additional Services, select Open Deposit Accounts, choose the Overdraft Line of Credit for existing checking option from the drop-down menu and click the Proceed button to advance to the online application. Complete and submit the application electronically. Once the application has been submitted, print, sign and return the confirmation screen to us via fax at 1-888-644-8678. You will receive a decision within two business days.

Cancelled checks are not available for view – only checks that have cleared the account are viewable in online banking or by phone/email request.

You can order more deposit envelopes at any time. Log in to your online banking account, click Additional Services, select Request Deposit Envelopes and complete the information. (You can also print deposit slips if you need them.)

For new customers with Interest Checking accounts, you may request an initial supply of checks. You will receive your checks approximately 10-14 days after ordering. You may order additional personal checks at any time through online banking by going to the Transaction History of the account and clicking “Order checks”. You are not required to order checks through our website and may order checks from another source if you prefer.

To change your account nickname, log in to your online banking account, go to the “Transaction history” screen of the account and hover next to where it lists the account type. A small edit button should appear. You can now nickname the account whatever you’d like.

First Internet Bank makes at least one year of account history available online for most accounts.