FAQ

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Common Questions

What does APR mean?

APR stands for Annual Percentage Rate, a measure of the cost of credit expressed as a yearly rate. It is the finance charge on a loan over a one-year period expressed as a percentage. This is used to calculate and compare the actual finance costs of your loan. Learn more.

What is the routing number for First Internet Bank?

Our routing number is 074014187.

What is the daily limit for ATM withdrawals?

The daily withdrawal limit for ATM withdrawals is $750 per day. Note: ATM owners may place lower limits on the amount you can withdraw in a single session.

Will my online banking password ever expire?

Your online banking password does not expire. But if you want to change it, you can update it yourself at any time in My Settings. In the Login & Security section, click Edit next to Password. Update your password and click Save.

How do FHA and VA loans differ from conventional loans?

FHA and VA loans are insured and administered by the federal government. Both loan types generally require lower down payments and have more lenient lending requirements than conventional loans. (Only qualified veterans can obtain VA loans.) Additionally, FHA and VA loans have established maximum loan amounts. Not every lender can offer ‘government’ loans, but First Internet Bank does. It’s always a good idea to talk to one of our mortgage loan experts, who can help you compare all eligible loan programs to determine which is best for your situation.

How do I activate bill payment service?

If you have a First IB checking account, you are eligible to sign up for bill payment. Please note that you are required to complete a separate application to use the bill payment service. To enroll, click the Pay Bills tab from your online banking account and follow the on-screen instructions. The enrollment process takes approximately 2-3 business days. You will receive an email letting you know when you may begin using the system. At that time, you may add your payees (billers).

How do I add a payee in bill payment?

Adding a payee (called a “biller”) is the first step in paying a bill. It may take a few minutes to enter your payee information the first time, but you’ll only have to enter it once. We’ll keep that information on file until you choose to delete it.

To add a biller, log in to your online banking account, select Pay Bills, then select Add a Bill from the bill payment tabs, or go to the Payment Center to add a company or person.

You will need the following information to enter the payee information (all of this information should appear on your statement or bill):

  • The name of the biller (this might be the electric company or your neighbor Sue)
  • The address where your payment should be sent
  • The phone number to call with questions
  • Your account number, if applicable

Once you have entered all of the information and clicked the Add Bill button, you will be redirected to the Payment Center, where you can make a payment!

I am not a US citizen. May I open an account with First Internet Bank?

To be eligible for a First Internet Bank account, you must have a verifiable US residential address and a US tax identification number or Social Security number.

How do I change the name, address or phone number of a payee (biller)?

In the Pay Bills tab, click Manage My Bills. Choose the biller from the drop-down menu, then select Update Biller Information.

Please note: If you are receiving e-bills from a particular payee, you will not be able to edit any information about the payee. You must first cancel e-bills, then modify the payee record. At the end of the modification process, you will be prompted that your payee offers e-bills. You may then re-enroll to receive e-bills for that payee.

May I open a custodial account for a minor at First Internet Bank?

Yes. Under the Uniform Gifts (or Transfers) to Minors Act (UGMA/UTMA), a minor owns the funds in the account, but the custodian is responsible for monitoring and distributing the funds to the minor. The Indiana Uniform Transfers to Minors statute declares that a party can become a custodian without a court appointment.