FAQ's Archive | First Internet Bank

FAQ

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Common Questions

Which accounts are eligible for funds transfer services?

At this time, you can add the following external institution accounts to your portfolio:

  • Checking accounts
  • Savings accounts
  • Money Market Savings accounts held at any commercial bank or credit union nationwide that is able to accept ACH transfers and investment accounts held at any of our affiliated online brokerage firms

We currently have access to most of the nation’s largest brokerage companies, and we will be adding several major brokerages in the near future.

Please note: The accounts held at First Internet Bank will be auto-enabled for this service. All of your outside accounts will be required to complete our account ownership verification process.

I would like to send a wire transfer from my account. How do I make this request?

To send an outgoing wire to another financial institution, you must complete an Outgoing Wire Request Form. To locate the form, log in to your online banking account, click Move Money, and then click Wire Transfer – Domestic or Wire Transfer – International. Wire transfers will be sent the same business day when we receive and verify the form before 3:00 PM (Eastern time). If we receive the form after 3:00 PM, we will initiate the wire transfer the next business day.

For your security, we will not send any wire transfer if we are not able to reach you by phone or email to verify the request.

Please note: First Internet Bank cannot process any wire or ACH transfer requests on federal holidays.

What does APR mean?

APR stands for Annual Percentage Rate, a measure of the cost of credit expressed as a yearly rate. It is the finance charge on a loan over a one-year period expressed as a percentage. This is used to calculate and compare the actual finance costs of your loan. Learn more.

What is the routing number for First Internet Bank?

Our routing number is 074014187.

What is the daily limit for ATM withdrawals?

The daily withdrawal limit for ATM withdrawals is $750 per day. Note: ATM owners may place lower limits on the amount you can withdraw in a single session.

Will my online banking password ever expire?

Your online banking password does not expire. But if you want to change it, you can update it yourself at any time in My Settings. In the Login & Security section, click Edit next to Password. Update your password and click Save.

How do FHA and VA loans differ from conventional loans?

FHA and VA loans are insured and administered by the federal government. Both loan types generally require lower down payments and have more lenient lending requirements than conventional loans. (Only qualified veterans can obtain VA loans.) Additionally, FHA and VA loans have established maximum loan amounts. Not every lender can offer ‘government’ loans, but First Internet Bank does. It’s always a good idea to talk to one of our mortgage loan experts, who can help you compare all eligible loan programs to determine which is best for your situation.

How do I activate bill payment service?

If you have a First Internet Bank checking account, you are eligible to sign up for bill payment. Please note that you are required to complete a separate application to use the bill payment service. To enroll, log in to your online banking account, click Pay Bills and follow the on-screen instructions. The enrollment process takes approximately 2-3 business days. You will receive an email letting you know when you may begin using the system. At that time, you may add your payees (billers).

How do I add a payee in bill payment?

Adding a payee (called a “biller”) is the first step in paying a bill. It may take a few minutes to enter your payee information the first time, but you’ll only have to enter it once! We’ll keep that information on file until you choose to delete it.

To add a biller, log in to your online banking account, click Pay Bills, select Add a Bill from the bill payment tabs, or go to the Payment Center to add a company or person.

You will need the following information to enter the payee information (all of this information should appear on your statement or bill):

  • The name of the biller (this might be the electric company or your neighbor Sue)
  • The address where your payment should be sent
  • The phone number to call with questions and your account number (if applicable)

Once you have entered all of the information and clicked the Add Bill button, you will be redirected to the Payment Center, where you can make a payment.

I am not a US citizen. May I open an account with First Internet Bank?

To be eligible for a First Internet Bank account, you must have a verifiable US residential address and a US tax identification number or Social Security number.