Contact Us

Our teams are ready to answer your questions! Contact us however you choose — email, chat or phone — and you’ll be connected with a highly trained U.S.-based representative. We’ll give you all the time you need, and then follow up to make sure all of your questions were answered, and you received the support you deserve.

Get in touch with us

Email: bank@firstib.com
Toll-Free:
1-888-873-3424
Phone: 317-532-7900

Hours:
Monday – Friday 7:00 AM-9:00 PM EST
Saturday 9:00 AM-3:00 PM EST

Find a Mortgage Loan Officer

Toll-Free: 1-866-742-5158

Hours:
Monday – Friday 8:00 AM-8:00 PM EST
Saturday 9:00 AM-4:00 PM EST

Scheduled Maintenance

Every Sunday:
4:00 AM – 7:00 AM EST

Our bill payment service provider conducts routine maintenance every Sunday. During these activities, bill payment services may be unavailable through online and mobile banking.

Every Wednesday and Saturday:
11:00 PM – 3:00 AM EST

Our funds transfer service provider conducts routine maintenance every Wednesday and Saturday. During these activities, Bank-to-Bank Transfers may be unavailable through personal online and mobile banking.

Corporate Headquarters

Toll-Free: 1-888-873-3424
Fax: 1-888-644-8678
Local Phone: 317-532-7900
Local Fax: 317-532-7901

Routing Number: 074014187

Lobby Hours:
Monday – Friday 8:00 AM-5:00 PM EST

Deposits, Loan Payments and Other Correspondence:
PO Box 6080
Fishers, IN  46038

Address:
11201 USA Parkway
Fishers, IN  46037

Send us a message

If you’d like to email us, please use the form below and we’ll get back to you within one business day. ​​​​​​​

How can we help?

Note: While our website is secure, for added security, please DO NOT include personal or private information in your question.