FAQ

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Common Questions

How do I order checks for my business checking account?

The check catalog in our online banking system offers personal check styles only. You may order business checks through Deluxe by calling 1-800-328-7205, from 7:30 AM to 8:00 PM (Central time). You may also contact a First Internet Bank Relationship Banker at 1-888-873-3424.

Please note: You are not obligated to order checks through Deluxe and may order checks from any other source if you prefer.

 

How far back can I view account history?

First Internet Bank makes at least one year of account history available online for most accounts.

I would like to have some money sent to me from my account. How do I request a bank check online?

To request a bank check, please contact a Relationship Banker at 1-888-873-3424. We will mail the check to the address we have on file for you.

If you would like the check sent to a different address or made out to a different person, or if you would like a cashier’s check, we require a written request signed by an authorized account holder.

Please note: There is a $5 charge for each cashier’s check we issue. You may email this request by email at bank@firstib.com, by toll-free fax at 1-888-644-8678 or by mail to:

First Internet Bank of Indiana
PO Box 6080
Fishers, IN  46038

Important note: If a cashier’s check is lost, stolen or destroyed, you may have to either purchase an indemnity bond or allow 90 days to pass without the original being presented/paid before the check can be replaced. If you request a cashier’s check, we strongly encourage you to request overnight delivery. You may also consider a wire transfer, which is a cost-effective, reliable alternative to cashier’s checks without the expense of overnight delivery.

How do I stop payment on a check I wrote?

You can submit a real-time stop payment request for a single check or for a range of checks through online banking. Sign in to your online banking account, click Tools > Check Stop Payment. Your account will be charged $30 at the end of the day you submitted the request. The stop payment order will be in effect for six months from the date you submit the request, unless you tell us to cancel the order.

If you do not have access to our online banking system, please call us at 1-888-873-3424.

What are cookies and why do I need them to bank online?

Cookies are small files of information that a web server generates and sends to a web browser. Web browsers store the cookies they receive on your hard drive for a predetermined period of time or until you delete them. Other cookies, like the ones we use for security purposes, are stored on your browser only while you’re on the site that issued them. Each time you perform a transaction or view a new page on our website, the cookie is sent back to the server to authenticate the request.

Can I deposit a third-party check (one that was originally payable to someone else) in my account if they sign it over to me?

No. All checks must be originally made payable to an account owner to be eligible for Remote Deposit Capture. Please refer to the Remote Deposit Capture (RDC) agreement for other types of items that are ineligible to be deposited using the service.

How are interest rates determined?

Interest rates fluctuate based on a variety of factors, including inflation, the pace of economic growth and Federal Reserve policy. Over time, inflation has the largest influence on the level of interest rates. A modest rate of inflation will almost always lead to low interest rates, while concerns about rising inflation normally cause interest rates to increase. Our nation’s central bank, the Federal Reserve, implements policies designed to keep inflation and interest rates relatively low and stable.

Is First Internet Bank open on holidays?

The First Internet Bank website is always available, but Bank offices are closed in observance of the following federal holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

On certain federal holidays, First Internet Bank will remain open to answer calls and email but we cannot process requests for wire and/or ACH transfers because the Federal Reserve is closed. Those holidays include:

  • Martin Luther King, Jr. Day
  • President’s Day
  • Juneteenth
  • Columbus Day
  • Veterans Day
My husband and I share a checking account but have unique user IDs to access our account online. When I log in using my user ID, I can’t see the payments he has set up. When he logs in using his user ID, he cannot see the payments I have set up. I’m worried we’ll pay the same bill twice. Is there anything we can do to see each other’s payments?

Bill payment service is tied to your user ID, not to the checking account you share. Therefore, you will only be able to see the pending payments you have set up yourself, and the joint account holder will only be able to see the pending payments he/she set up. For that reason, many of our customers using bill payment find it is preferable to designate one user ID for bill payment services.

I just received a check payable to me from a person/business. Can I deposit it using Remote Deposit Capture??

Most likely, yes. Most items you receive in normal course and act upon in a timely fashion will be able to be deposited through Remote Deposit Capture.