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Common Questions
For new customers with Interest Checking accounts, you may request an initial supply of checks. You will receive your checks approximately 10-14 days after ordering. You may order additional personal checks at any time through online banking by going to the Transaction History of the account and clicking “Order checks”. You are not required to order checks through our website and may order checks from another source if you prefer.
Funds you deposit to your First Internet Bank account may not be available for immediate withdrawal. When we place a hold on your deposit, the funds are applied to your current balance and begin accruing interest immediately. However, these funds are not part of your available balance and may not be used for transactions. The length of the hold depends upon the type of deposit you have made. Complete details are available in our Funds Availability Disclosure.
To change your account nickname, log in to your online banking account, go to the “Transaction history” screen of the account and hover next to where it lists the account type. A small edit button should appear. You can now nickname the account whatever you’d like.
The check catalog in our online banking system offers personal check styles only. You may order business checks through Deluxe by calling 1-800-328-7205, from 7:30 AM to 8:00 PM (Central time). You may also contact a First Internet Bank Relationship Banker at 1-888-873-3424.
Please note: You are not obligated to order checks through Deluxe and may order checks from any other source if you prefer.
First Internet Bank makes at least one year of account history available online for most accounts.
To request a bank check, please contact a Relationship Banker at 1-888-873-3424. We will mail the check to the address we have on file for you.
If you would like the check sent to a different address or made out to a different person, or if you would like a cashier’s check, we require a written request signed by an authorized account holder.
Please note: There is a $5 charge for each cashier’s check we issue. You may email this request by email at bank@firstib.com, by toll-free fax at 1-888-644-8678 or by mail to:
First Internet Bank of Indiana
PO Box 6080
Fishers, IN 46038
Important note: If a cashier’s check is lost, stolen or destroyed, you may have to either purchase an indemnity bond or allow 90 days to pass without the original being presented/paid before the check can be replaced. If you request a cashier’s check, we strongly encourage you to request overnight delivery. You may also consider a wire transfer, which is a cost-effective, reliable alternative to cashier’s checks without the expense of overnight delivery.
You can submit a real-time stop payment request for a single check or for a range of checks through online banking. Sign in to your online banking account, click Tools > Check Stop Payment. Your account will be charged $30 at the end of the day you submitted the request. The stop payment order will be in effect for six months from the date you submit the request, unless you tell us to cancel the order.
If you do not have access to our online banking system, please print and sign our Online Banking Access Agreement, then return the form to us by email at bank@firstib.com or toll-free fax at 1-888-644-8678. Within two business days, we will send you an email with the information you need to access your account online.
Cookies are small files of information that a web server generates and sends to a web browser. Web browsers store the cookies they receive on your hard drive for a predetermined period of time or until you delete them. Other cookies, like the ones we use for security purposes, are stored on your browser only while you’re on the site that issued them. Each time you perform a transaction or view a new page on our website, the cookie is sent back to the server to authenticate the request.
No. All checks must be originally made payable to an account owner to be eligible for Remote Deposit Capture. Please refer to the Remote Deposit Capture (RDC) agreement for other types of items that are ineligible to be deposited using the service.
Interest rates fluctuate based on a variety of factors, including inflation, the pace of economic growth and Federal Reserve policy. Over time, inflation has the largest influence on the level of interest rates. A modest rate of inflation will almost always lead to low interest rates, while concerns about rising inflation normally cause interest rates to increase. Our nation’s central bank, the Federal Reserve, implements policies designed to keep inflation and interest rates relatively low and stable.