FAQ

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Common Questions

Receivables Solutions

Manage your deposits quickly and easily with multiple options:

  • ACH (Automated Clearing House)
  • Remote deposit capture (from your desktop or a mobile device)
A company has made an unauthorized charge to my First Internet Bank credit card. Can First Internet Bank block this merchant from making future charges to my account?

First Internet Bank cannot block a merchant from charging your account. If you feel that a charge has been made to your account in error, you must first contact the merchant directly to attempt to resolve the disputed charge before you can file a dispute with First Internet Bank. When and if it becomes necessary to file a dispute with us, you will need to provide documentation of your attempt to resolve the matter with the merchant.

Documentation, at a minimum, should include the date and time(s) of your contact with the merchant, the name(s) of the person(s) to whom you spoke, and the response(s) you received. The merchant has 30 days to credit your account.

If you are unable to resolve the matter with the merchant, you may file a Visa dispute form and submit it to us as quickly as possible. You will need the free Adobe Acrobat Reader software to view and print the form. If you cannot print the dispute form, please call us at 1-888-873-3424 and we will email, fax or mail the form to you.

Can I view copies of my cancelled checks online?

Cancelled checks are not available for view – only checks that have cleared the account are viewable in online banking or by phone/email request.

 

Sweep Services

Deposit funds in a checking account to pay down a line of credit with a daily sweep or maximize balances with a zero balance account sweep.

I’d like to request an increase to the limit on my First Internet Bank credit card. How do I do that?

To request an increase to your credit card limit, you’ll need to complete a credit limit increase form. Log in to your online banking account, click Additional Services and select Request Credit Limit Increase.

Fraud Prevention

Prevent unauthorized access or attempted payments fraud with added layers of security:

  • Check positive pay
  • ACH debit block/filter
How can I request more deposit (pre-paid) envelopes?

You can order more deposit envelopes at any time. Log in to your online banking account, click Additional Services, select Request Deposit Envelopes and complete the information. (You can also print deposit slips if you need them.)

Commercial Online Banking

Manage your daily financial information electronically from wherever your business takes you.

  • Approve electronic transfers through our app or with a token
  • Manage transfers for deposit accounts, loans and credit cards all in one view
  • Set user limits with end-user entitlements
  • Receive balance alerts
  • Pay bills online
  • Access accounts through online or mobile banking
  • View statements electronically
  • Archive images
How do I make my initial deposit to my First Internet Bank account?

When you apply for a First Internet Bank checking, savings or CD account, you will select ACH as the funding option when you complete your application.  Business accounts may also use a debit card for initial funding.

I paid my Visa balance in full before the due date but was charged finance charges. Why?

If you opened a First Internet Bank credit card, finance charges are assessed on cash advance and balance transfer amounts, and there is no grace period on these types of transactions. You could also owe a finance charge if you did not pay the balance in full on the previous statement cycle.