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Common Questions
The First Internet Bank website is always available, but Bank offices are closed in observance of the following federal holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
On certain federal holidays, First Internet Bank will remain open to answer calls and email but we cannot process requests for wire and/or ACH transfers because the Federal Reserve is closed. Those holidays include:
- Martin Luther King, Jr. Day
- President’s Day
- Juneteenth
- Columbus Day
- Veterans Day
Bill payment service is tied to your user ID, not to the checking account you share. Therefore, you will only be able to see the pending payments you have set up yourself, and the joint account holder will only be able to see the pending payments he/she set up. For that reason, many of our customers using bill payment find it is preferable to designate one user ID for bill payment services.
Most likely, yes. Most items you receive in normal course and act upon in a timely fashion will be able to be deposited through Remote Deposit Capture.
Unfortunately, not every item will meet all criteria for Mobile Deposit service. In these cases, please mail them to our physical address.
You can use any TWAIN-compliant scanner to image the front and back of your item. This simply means that almost any flatbed or all-in-one type scanner is acceptable.
Participation in any type of Medicare (Part A, Part B, Part C-Medicare Advantage Plans, Part D, and Medicare Supplement Insurance – Medigap) makes you ineligible to contribute to a Health Savings Account, or HSA. However, you can continue to use your HSA for qualified medical expenses and for other expenses for as long as you have funds in your HSA. You lose eligibility as of the first day of the month you turn 65 and enroll in Medicare. Medicare Plan F is considered supplemental insurance or Medigap.
To be able to contribute to an HSA after age 65, you must not enroll in Medicare. HSA rules make a distinction between being merely ‘eligible’ for Medicare (keep HSA eligibility) and being ‘entitled’ to or ‘enrolled’ in Medicare (lose HSA eligibility). You become enrolled in Medicare under Part A by filing an application or by being approved automatically. The Social Security Administration automatically enrolls you in Medicare
Part A when you begin collecting Social Security benefits. Accordingly, if you are receiving Social Security payments and are over 65, you are almost certainly enrolled in Medicare Part A. Also, employees that work for smaller employers (fewer than 20 employees) will have Medicare as their primary insurance at age 65. Some people, however, avoid enrolling in Medicare and being automatically enrolled by waiting to receive Social Security.
If you are not enrolled in Medicare and are otherwise HSA eligible, you can continue to contribute to an HSA after age 65. You are also allowed to contribute the $1,000 catch-up.
Yes. You can use the money in the account to cover qualified medical expenses for you, your spouse and any dependent children included on your tax return. Learn more about the First Internet Bank Health Savings Account.
No. You must use the money in the account to pay for expenses that occurred after the account was opened. Learn more about the First Internet Bank Health Savings Account.
The 1099-SA will be received by February for those who withdrew money for the account the previous tax year. The 5498-SA will be received by the end of May for those who put money into the account during the previous tax year.
There is really a triple tax advantage: Contributions are tax-free, distributions to pay for qualified medical expenses are tax-free and earnings to an HSA from interest are tax-free. Learn more about the First Internet Bank Health Savings Account.