FAQ

You may try re-sending the code to your phone through your online banking account. Go to the same page where you went to register the phone and click the link to have the code sent to your phone again. If that doesn’t work, please check with your carrier to verify that your phone and plan are enabled to send and receive both SMS and MMS messages. Also confirm with your carrier that your phone and plan are enabled to receive messages from short codes. Some carriers will block these, either at your request or based on your plan. First Internet Bank text message banking notices, including the activation code, will be sent from a short code (454545) rather than a 10-digit phone number.

Yes! The First Internet Bank mobile app is available for iPhone, iPad and Android phones. You can download the app for FREE at the iTunes App Store or Google Play.

Yes, mobile banking uses 128-bit SSL encryption, just like our online banking site.

First Internet Bank offers three options for mobile account access: Apps for iPhone, iPad and Android phones. Download the app for free at the Apple App Store or Google Play.

You can also access our mobile banking service using any Internet-enabled mobile device. Log in to mobile banking at online.firstinternetbank.com using your online banking user ID and password.

You can also access our mobile banking service using any Internet-enabled mobile device. Log in to mobile banking at online.firstinternetbank.com using your online banking user ID and password.

Unfortunately, not every item will meet all criteria for Mobile Deposit service. In these cases, please mail them to our P.O. Box:

If the amount of your purchase exceeds the available balance in your primary checking account, you can transfer funds (using telephone, online or mobile banking) from another account you have with First Internet Bank, including a savings account or overdraft line of credit account. Most transfers happen in real-time (instantly), so you can be approved for the purchase.