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Mobile Banking

I have tried to register for text message banking through the online banking site, but I never receive the activation code.

You may try re-sending the code to your phone through your online banking account. Go to the same page where you went to register the phone and click the link to have the code sent to your phone again. If that doesn’t work, please check with your carrier to verify that your phone and plan are enabled to send and receive both SMS and MMS messages. Also confirm with your carrier that your phone and plan are enabled to receive messages from short codes. Some carriers will block these, either at your request or based on your plan. First Internet Bank text message banking notices, including the activation code, will be sent from a short code (454545) rather than a 10-digit phone number.

What information can I get through text message banking?

You can check your account balances and review the last five transactions on the account you designate as your ‘primary’ account during setup. The keywords are:

  • BAL = primary account balance
  • BAL CHK = balance for all checking accounts
  • BAL SAV = balance for all savings accounts
  • BAL ALL = balance for all accounts, including loans
  • LAST = last five transactions on your primary account
  • HELP = help on keywords
  • STOP = deactivate text message banking

Keywords are NOT case sensitive.

How do I deactivate the text message banking service?

Reply with ‘stop’ to 454545 on your activated cell phone, or return to the Mobile Banking page in your online banking account and click the deactivate link next to your mobile device number. Your phone will no longer receive any text messages from Mobile Banking. You can add a new phone through your online banking account at any time if you change your mind later.

What is the charge for text message banking?

First Internet Bank won’t charge you, but standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you aren’t sure whether fees apply when you send and receive text messages.

Does First Internet Bank offer a mobile banking app for my smartphone?

Yes! The First Internet Bank mobile app is available for iPhone, iPad and Android phones. You can download the app for FREE at the iTunes App Store or Google Play.

Is mobile banking secure?

Yes, mobile banking uses 128-bit SSL encryption, just like our online banking site.

I would like to use mobile banking. How do I get started?

First Internet Bank offers three options for mobile account access: Apps for iPhone, iPad and Android phones. Download the app for free at the Apple App Store or Google Play.

You can also access our mobile banking service using any Internet-enabled mobile device. Log in to mobile banking at online.firstinternetbank.com using your online banking user ID and password.

You can also access our mobile banking service using any Internet-enabled mobile device. Log in to mobile banking at online.firstinternetbank.com using your online banking user ID and password.

What if Remote Deposit Capture will not accept my item?

Unfortunately, not every item will meet all criteria for Mobile Deposit service. In these cases, please mail them to our physical address.

What should I do if I want to make a debit card purchase but don’t have enough funds in my account?

If the amount of your purchase exceeds the available balance in your primary checking account, you can transfer funds (using telephone, online or mobile banking) from another account you have with First Internet Bank, including a savings account or overdraft line of credit account. Most transfers happen in real-time (instantly), so you can be approved for the purchase.