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My email address has changed. How do I let you know?

To update your email address, please log in to your online banking account, click My Settings in the upper right corner. On that page, you can update your email address (and physical address) in the Personal information section.

How do I obtain periodic financial information on the bank’s performance?

First Internet Bank began posting summary financial information from the annual shareholder meeting starting with the first quarter of 2001. Information is updated on a quarterly basis and is available from the Investor Relations website. Detailed financial information is available on the FDIC website, where the bank’s quarterly call reports (financial statements) may be viewed. The FDIC website is updated approximately 60 to 75 days after the end of each quarter. The bank’s FDIC certificate number is 34607.

Are you licensed to do business in all 50 states?

Yes. Our Indiana state charter gives us the power and authority to operate much like a national bank charter. We can (and do!) serve customers in all 50 states and US territories.

Is First Internet Bank owned by another bank?

No. First Internet Bank is a de novo (startup) bank and is a wholly owned subsidiary of First Internet Bancorp. It is not owned by any other financial institution.

Are First Internet Bank accounts FDIC-insured?

First Internet Bank checking, savings, Certificate of Deposit (CD), and IRA accounts are insured through the Federal Deposit Insurance Corporation (FDIC). Basic insurance coverage for checking, savings, and CD accounts is $250,000. All transactions and agreements on the site noted above are solely negotiated between you and the corresponding service provider. First Internet Bank neither expresses nor implies any responsibility for such agreements or transactions. You may wish to consult the privacy disclosures of the above referenced site before transacting with this third party.

What does APY mean?

APY stands for Annual Percentage Yield, a measure of the total amount of interest paid on an account, based on the interest rate and frequency of compounding. It is considered the effective, or true, annual rate of return. The APY is the rate actually earned or paid in one year, taking into account the effect of compounding. Learn more.


What is backup withholding?

Interest you earn on a First Internet Bank deposit account is taxable, and you should report interest earnings to the IRS each year. If you fail to report interest, the IRS will notify you that you are subject to backup withholding. During the application process, we ask you to disclose whether you are subject to backup withholding. If you are, we will withhold 31% of the interest you earn. We will not withhold interest otherwise.

What are cookies and why do I need them to bank online?

Cookies are messages that a Web server sends to your browser to identify users and sometimes save login information. Some cookies remain on your hard drive until you delete them. Other cookies, like the ones we use for security purposes, are stored on your browser only while you’re on the site that issued them. Each time you perform a transaction or view a new page on our secure server, the message is sent back to the server to authenticate the request.

How are interest rates determined?

Interest rates fluctuate based on a variety of factors, including inflation, the pace of economic growth and Federal Reserve policy. Over time, inflation has the largest influence on the level of interest rates. A modest rate of inflation will almost always lead to low interest rates, while concerns about rising inflation normally cause interest rates to increase. Our nation’s central bank, the Federal Reserve, implements policies designed to keep inflation and interest rates relatively low and stable.

Is First Internet Bank open on holidays?

The First Internet Bank website is always available, but Bank offices are closed in observance of the following federal holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

On certain federal holidays, First Internet Bank will remain open to answer calls and email but we cannot process requests for wire and/or ACH transfers because the Federal Reserve is closed. Those holidays include:

  • Martin Luther King, Jr. Day
  • President’s Day
  • Columbus Day
  • Veterans Day