For a quick answer, use our handy search tool or browse answers by category. If you still can’t find the answer you need, let us know how we can help!​​​​​​​

Account

I don’t want to mail a check each month for my loan payment. Can I make an automatic payment electronically each month?

Absolutely! You can set up internal/bank to bank transfer by going to Move Money > Transfer.  OR can log into our payment portal outside of online banking by going to Other and clicking “Sign in” next to “Payments”.

If you have not yet set up online banking, you can call us toll-free at 1-888-873-3424 during normal business hours and we will help you set up online access.

Alternatively, you can complete the Authorization To Make Automatic Loan Payments form and return it using the instructions on the form. Per your instruction, First Internet Bank will withdraw funds from your account at another financial institution and credit your First Internet Bank loan account. We can begin automatic loan payments within 14 days of receiving your request. If you supply us with your email address when you complete the form, we will send an email confirmation to notify you when the set-up process is complete. Call us at 1-888-873-3424 if you need assistance.

Can I deposit a third party check (one that was originally payable to someone else) in my account if they sign it over to me?

No. All checks must be originally made payable to an account owner to be eligible for Remote Deposit Capture. Please refer to the Remote Deposit Capture User Agreement for other types of items that are ineligible to be deposited using the service.

What should I do if I want to make a debit card purchase but don’t have enough funds in my account?

If the amount of your purchase exceeds the available balance in your primary checking account, you can transfer funds (using telephone, online or mobile banking) from another account you have with First Internet Bank, including a savings account or overdraft line of credit account. Most transfers happen in real-time (instantly), so you can be approved for the purchase.