FAQ

There is a fee to receive a paper account statement, unless you opt to receive your statements electronically. (Customers with only an installment loan are exempt from the fee. Customers who have a CD with First Internet Bank and no other type of account will not receive an account statement and are therefore exempt from the fee as well.)

Paying your loan balance in full — including accrued interest — will close any installment loan. We will release any security documents (i.e., car or boat titles) 7 business days after we receive your payoff by check or ACH (over the phone), 1 business day through a wire payoff. To determine your payoff amount, please contact a First Internet Bank Relationship Banker at bank@firstib.com or 1-888-873-3424.

You can order more deposit envelopes at any time. Log in to your online banking account, click Additional Services, select Request Deposit Envelopes and complete the information. (You can also print deposit slips if you need them.)

When you apply for a First Internet Bank checking, savings or CD account, you will select ACH as the funding option when you complete your application.  Business accounts may also use a debit card for initial funding.

Funds you deposit to your First Internet Bank account may not be available for immediate withdrawal. When we place a hold on your deposit, the funds are applied to your current balance and begin accruing interest immediately. However, these funds are not part of your available balance and may not be used for transactions. The length of the hold depends upon the type of deposit you have made. Complete details are available in our Funds Availability Disclosure.

To change your account nickname, log in to your online banking account, go to the “Transaction history” screen of the account and hover next to where it lists the account type. A small edit button should appear. You can now nickname the account whatever you’d like.

First Internet Bank makes at least one year of account history available online for most accounts.

To request a bank check, please contact a Relationship Banker at 1-888-873-3424. We will mail the check to the address we have on file for you.

If you would like the check sent to a different address or made out to a different person, or if you would like a cashier’s check, we require a written request signed by an authorized account holder.

Please note: There is a $5 charge for each cashier’s check we issue. You may email this request by email at bank@firstib.com, by toll-free fax at 1-888-644-8678 or by mail to:

First Internet Bank of Indiana
PO Box 6080
Fishers, IN  46038

Important note: If a cashier’s check is lost, stolen or destroyed, you may have to either purchase an indemnity bond or allow 90 days to pass without the original being presented/paid before the check can be replaced. If you request a cashier’s check, we strongly encourage you to request overnight delivery. You may also consider a wire transfer, which is a cost-effective, reliable alternative to cashier’s checks without the expense of overnight delivery.

Bill payment service is tied to your user ID, not to the checking account you share. Therefore, you will only be able to see the pending payments you have set up yourself, and the joint account holder will only be able to see the pending payments he/she set up. For that reason, many of our customers using bill payment find it is preferable to designate one user ID for bill payment services.

First Internet Bank sets all users to the default limit ($10,000) for transfers between an account holder’s own accounts. Your limits can be raised by logging in to your online banking account, and going to Support > Send a secure message to make this request.  You may also contact a Relationship Banker at 888-873-3424. First Internet Bank management will review your relationship with the bank and inform you of the decision to maintain or raise your limits within two business days