EMV Chip Card - First Internet Bank -

EMV Chip Card

Why did First IB switch to chip cards?
We’re looking out for your card security (and we wanted to give our cards a fresh new look!). Chip card technology adds another layer of security to your card and helps reduce fraud.

How does a chip card work?
The chip — that little silver square on the front of your card (please don’t try to peel, wipe or scratch it off!) — produces a single-use code to validate your transaction. The chip protects your card information from unauthorized use and makes it nearly impossible to counterfeit.

The payment process using a chip card is a little different than the “swipe” method. Instead of swiping your card, you’ll insert the chip card into the slot on the bottom of the card reader and leave it there until your transaction is complete.

Will my magnetic stripe card (from other issuers) work with new chip card readers?
Yes. Your card has both a magnetic stripe and an embedded chip, so you can use your card at chip-enabled and traditional machines.

How do I pay with my chip card at a card reader that is not chip-enabled?
Just swipe it as you always have.

How do I get cash from an ATM with my chip card?
Follow the same process you use for your existing card, but keep in mind that chip-enabled ATMs will hold your card in the machine until your transaction is complete. Don’t forget to wait for your card when you’re done!

How does a chip card work with online and phone transactions?
Use your card the same as you do today to make purchases online or over the phone.

Is personal information stored on the chip?
No. The chip only contains information that is necessary to complete your transaction, such as card number and expiration date.

Will the merchant charge me more to use the chip card?
No. There is no additional fee to use your chip card.

Can I still use my old card, once I’ve received the new chip card?
Once you activate your new card, the current card will no longer work. Destroy and safely dispose of your current card as soon as you activate your new card.

What do I need to do about recurring payments I have scheduled with my old card?
Just as you do when you receive any other new card, you’ll need to provide or update your card number, expiration date and security code.

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