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SupportView All FAQs

Q

What information do I need in order to set up direct deposit to my account?

Typically, you’ll need to provide the sender (your employer, for instance) with the bank’s name, our routing and transit number (074014187) and your nine-digit account number. Sometimes, the sending company may require that you provide a voided personal check as well as First IB's phone number (317-532-7900). If the sender requires additional information, a First IB Banking Specialist will be happy to help.

Q

What are the requirements for my online banking password?

Your online banking password ensures that only you can access your confidential information. Your password must more then 6 characters, is case sensitive, and must contain a mix of letters, numbers and special characters (!@#$ etc.) but cannot contain spaces.Please remember this password and keep it secure. If you forget your password, you will have to be reset.Everyone is juggling a lot of passwords these days. Still, your password is one of the most important defenses you have for protecting your account information! Here are some tips for choosing (and protecting) a strong password:Try to memorize the password, and avoid writing it down. Somebody could very easily find the slip of paper that the password is written on.Mix letters, numbers and symbols, and use case sensitivity (upper and lower case letters). This makes it harder to “crack” your password. (For instance, instead of "password," try "pAsS34%(6*2woRd," etc.)Find a good way to remember. A good way to do this is to choose the first letters of a sentence that you will remember. e.g. "I have 2 dogs called Rover and Fido" gives: Ih2dcRaF.Use punctuation to your advantage. To incorporate punctuation into the previous example, remember the sentence as "I love my 2 dogs Rover and Fido!", which would give: Ilm2dRaF!Avoid:The name or birth date of your spouse, child, pet, or other loved oneSocial Security or phone numbersAny part of your physical addressOther information that is easily obtained about you (your alma mater, mother’s maiden name, or past address, for instance)Any username on the computer in any formA word in the English or foreign dictionaryA password used on another siteAny of the above spelled backwardsSequences: “12345678,” “abcdefg” or passwords that could easily be advanced:“January2011,” “February2011,” “March2011,” etc.Above all… Do not share your password with anyone! The employees of First Internet Bank do not need your online banking password in order to answer your questions or troubleshoot your account.

Q

Does my online banking password expire?

Your online banking password does not expire. You may change your online banking password at any time through the My Settings link in online banking. Once you click on My Settings you can update your password under Login Security by clicking the update link on the line entitled "Password".

Q

What is the mailing address for First IB?

Please send deposits, loan payments, and other correspondence to:


First Internet Bank
P.O. Box 80508
Indianapolis, IN 46280


For overnight deliveries, please use our street address:

First Internet Bank
8888 Keystone Crossing
Suite 1700
Indianapolis, IN 46240

Q

What is the daily withdrawal limit for ATM withdrawals?

The daily withdrawal limit for ATM withdrawals is $750 per day. ATM owners may place lower limits on the amount you can withdraw in a single session.

Q

What is the routing number for First IB?

First IB’s routing number is 074014187.

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