Error Resolution and Cancelation Disclosures Consumer International Outgoing Transfers

The effective date of this disclosure is October 28, 2013. You can view a printer-friendly (PDF) version of this disclosure to keep for your records.

What to do if you think there has been an error or problem:

If you think there has been an error or problem with your remittance transfer:

  • Call us at 1-888-873-3424; or
  • Write us at 8888 Keystone Crossing, Suite 1700, Indianapolis, IN 46240; or
  • E-mail us at bank@firstib.com

You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us:

  1. Your name and address or telephone number
  2. The error or problem with the transfer, and why you believe it is an error or problem
  3. The name of the person receiving the funds, and if you know it, his/her telephone number or address
  4. The dollar amount of the transfer
  5. The confirmation code or number of the transaction

We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.

What to do if you want to cancel a remittance transfer:

You have the right to cancel a remittance transfer and obtain a refund of all funds paid to us, including any fees. In order to cancel, you must contact us at the phone number or email address listed above within 30 minutes of payment for the transfer.

When you contact us, you must provide us with information to help us identify the transfer you wish to cancel, including the amount and location where the funds were sent. We will refund your money within three business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into a recipient’s

X

It's Different Here!

X

Save Money on Your Mortgage!

Get Your FREE Custom Rate Quote in 3 Simple Steps

CUSTOM RATE QUOTE

Step 1

Step 2

Step 3

Get Your Quote

Save Money on Your Mortgage!

Get Your FREE Custom Rate Quote in 3 Simple Steps

Highly likely to recommend

Seamless Experience - John, Arkansas

“I found First IB online. I was a little skeptical at first, but I couldn't have been more wrong! We were moving from MI to AR, working with a different realtor on each end, and First IB made the purchase of our new home seamless. The...mortgage we received is piece of mind for the future and we couldn't be more satisfied with the service... “

Highly likely to recommend

Worked Around My Schedule - Sean, Missouri

“My experience with First Internet Bank was amazing. Everything was done as quickly as possible and there was help every step of the way. I was busy traveling for work and they were able to keep me updated and work around my schedule. I would highly recommend First Internet Bank.”

Highly likely to recommend

Best Lender Experience - Ryan, Arizona

“This was the first time I've used an online lender and I would definitely use First IB again...The local lenders warned that I wouldn't get personal service using an online lender and warned me against it. I'm glad I ignored them because my experience was one of the best I've had with a lender. I wouldn't hesitate to use this lender again!“

Get Your Free Personalized Rate Quote

Step 1

Step 2

Step 3

Credit Profile

Property Use

Home Value

Current Mortgage
Balance

Down Payment

Desired Loan Amount

Get Your Free Personalized Rate Quote

Step 1

Step 2

Step 3

Contact Information

* Indicates a required field.

Thanks for your request from First IB

Thanks for requesting a rate quote from First Internet Bank! We will contact you shortly to provide your personalized rate quote and one-on-one consultation.

To speak with a mortgage expert immediately, call us toll-free at 1-855-707-2775. You can also check the latest rates on our website.

We look forward to speaking with you soon!

Return To Website