Frequently asked questions

If the amount of your purchase exceeds the available balance in your primary checking account, you can transfer funds (using telephone, online or mobile banking) from another account you have with First Internet Bank, including a savings account or overdraft line of credit account. Most transfers happen in real-time (instantly), so you can be approved for the purchase.

No. All checks must be originally made payable to an account owner to be eligible for Remote Deposit Capture. Please refer to the Remote Deposit Capture User Agreement for other types of items that are ineligible to be deposited using the service.

Absolutely! You can set up internal/bank to bank transfer by going to Move Money > Transfer.  Or can log into our payment portal outside of online banking by going to Other and clicking “Sign in” next to “Payments”.

If you have not yet set up online banking, you can call us toll-free at 1-888-873-3424 during normal business hours and we will help you set up online access.

Alternatively, you can complete the Authorization To Make Automatic Loan Payments form and return it using the instructions on the form. Per your instruction, First Internet Bank will withdraw funds from your account at another financial institution and credit your First Internet Bank loan account. We can begin automatic loan payments within 14 days of receiving your request. If you supply us with your email address when you complete the form, we will send an email confirmation to notify you when the set-up process is complete. Call us at 1-888-873-3424 if you need assistance.

First Internet Bank sets all users to the default limit ($10,000) for transfers between an account holder’s own accounts. Your limits can be raised by signing in to your online banking account and going to Support > Send a secure message to make this request.  You may also contact a Relationship Banker at 888-873-3424. First Internet Bank management will review your relationship with the bank and inform you of the decision to maintain or raise your limits within two business days

A Health Savings Account is a transaction account that is used in conjunction with a high deductible health plan to pay for eligible or future healthcare expenses with pre-tax money. Learn more about the First Internet Bank Health Savings Account.

To be eligible, you must have a high deductible health plan (HDHP). You also cannot be covered by any other non-HDHP such as a spouse’s plan, enrolled in Medicare or receiving health benefits from Tricare. You also cannot be claimed as a dependent on another person’s tax return.

There is no monthly maintenance fee.

Qualified medical expenses are covered. To review the IRS regulation on what constitutes a qualified medical expense, please refer to IRS code 203(d). http://www.irs.gov/pub/irs-pdf/p502.pdf

There is really a triple tax advantage: Contributions are tax-free, distributions to pay for qualified medical expenses are tax-free and earnings to an HSA from interest are tax-free. Learn more about the First Internet Bank Health Savings Account.

The 1099-SA will be received by February for those who withdrew money for the account the previous tax year. The 5498-SA will be received by the end of May for those who put money into the account during the previous tax year.