Frequently asked questions

Yes. You can use the money in the account to cover qualified medical expenses for you, your spouse and any dependent children included on your tax return. Learn more about the First Internet Bank Health Savings Account.

Participation in any type of Medicare (Part A, Part B, Part C-Medicare Advantage Plans, Part D, and Medicare Supplement Insurance – Medigap) makes you ineligible to contribute to a Health Savings Account, or HSA. However, you can continue to use your HSA for qualified medical expenses and for other expenses for as long as you have funds in your HSA. You lose eligibility as of the first day of the month you turn 65 and enroll in Medicare. Medicare Plan F is considered supplemental insurance or Medigap.

To be able to contribute to an HSA after age 65, you must not enroll in Medicare. HSA rules make a distinction between being merely ‘eligible’ for Medicare (keep HSA eligibility) and being ‘entitled’ to or ‘enrolled’ in Medicare (lose HSA eligibility). You become enrolled in Medicare under Part A by filing an application or by being approved automatically. The Social Security Administration automatically enrolls you in Medicare

Part A when you begin collecting Social Security benefits. Accordingly, if you are receiving Social Security payments and are over 65, you are almost certainly enrolled in Medicare Part A. Also, employees that work for smaller employers (fewer than 20 employees) will have Medicare as their primary insurance at age 65. Some people, however, avoid enrolling in Medicare and being automatically enrolled by waiting to receive Social Security.

If you are not enrolled in Medicare and are otherwise HSA eligible, you can continue to contribute to an HSA after age 65. You are also allowed to contribute the $1,000 catch-up.

You can use any TWAIN-compliant scanner to image the front and back of your item. This simply means that almost any flatbed or all-in-one type scanner is acceptable.

Unfortunately, not every item will meet all criteria for Mobile Deposit service. In these cases, please mail them to our post office box address:

PO Box 6080

Fishers, IN 46038

Most likely, yes. Most items you receive in normal course and act upon in a timely fashion will be able to be deposited through Remote Deposit Capture.

Bill payment service is tied to your user ID, not to the checking account you share. Therefore, you will only be able to see the pending payments you have set up yourself, and the joint account holder will only be able to see the pending payments he/she set up. For that reason, many of our customers using bill payment find it is preferable to designate one user ID for bill payment services.

The First Internet Bank website is always available, but Bank offices are closed in observance of the following federal holidays:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

On certain federal holidays, First Internet Bank will remain open to answer calls and email but we cannot process requests for wire and/or ACH transfers because the Federal Reserve is closed. Those holidays include:

• Martin Luther King, Jr. Day
• President’s Day
• Juneteenth
• Columbus Day
• Veterans Day

Interest rates fluctuate based on a variety of factors, including inflation, the pace of economic growth and Federal Reserve policy. Over time, inflation has the largest influence on the level of interest rates. A modest rate of inflation will almost always lead to low interest rates, while concerns about rising inflation normally cause interest rates to increase. Our nation’s central bank, the Federal Reserve, implements policies designed to keep inflation and interest rates relatively low and stable.

No. All checks must be originally made payable to an account owner to be eligible for Remote Deposit Capture. Please refer to the Remote Deposit Capture (RDC) agreement for other types of items that are ineligible to be deposited using the service.