Frequently asked questions

Cookies are small files of information that a web server generates and sends to a web browser. Web browsers store the cookies they receive on your hard drive for a predetermined period of time or until you delete them. Other cookies, like the ones we use for security purposes, are stored on your browser only while you’re on the site that issued them. Each time you perform a transaction or view a new page on our website, the cookie is sent back to the server to authenticate the request.

You can submit a real-time stop payment request for a single check or for a range of checks through online banking. Log in to your online banking account, click Tools > Check Stop Payment. Your account will be charged $30 at the end of the day you submitted the request. The stop payment order will be in effect for six months from the date you submit the request, unless you tell us to cancel the order.

If you do not have access to our online banking system, please call us at 1-888-873-3424.

To request a bank check, log in to your online banking account, and go to Support > Send a secure message or contact a Relationship Banker at 1-888-873-3424. We will send you a DocuSign to complete.

Please note: There is a $5 charge for each cashier’s check we issue.

Important note: If a cashier’s check is lost, stolen or destroyed, you may have to purchase an indemnity bond or allow 90 days to pass without the original being presented/paid before the check can be replaced. If you request a cashier’s check, we strongly encourage you to request overnight delivery. You may also consider a wire transfer, which is a cost-effective, reliable alternative to cashier’s checks without the expense of overnight delivery.

First Internet Bank makes at least one year of account history available online for most accounts.

The check catalog in our online banking system offers personal check styles only. You may order business checks through Deluxe by calling 1-800-328-7205, from 7:30 AM to 8:00 PM (CST). You may also contact a First Internet Bank Relationship Banker at 1-888-873-3424.

Please note: You are not obligated to order checks through Deluxe and may order checks from any other source if you prefer.

To change your account nickname, sign in to your online banking account, go to the “Transaction history” screen of the account and hover next to where it lists the account type. A small edit button should appear. You can now nickname the account whatever you’d like.

Funds you deposit to your First Internet Bank account may not be available for immediate withdrawal. When we place a hold on your deposit, the funds are applied to your current balance and begin accruing interest immediately. However, these funds are not part of your available balance and may not be used for transactions. The length of the hold depends upon the type of deposit you have made. Complete details are available in our Funds Availability Disclosure.

 

For new customers with Interest Checking accounts, you may request an initial supply of checks. You will receive your checks approximately 10-14 days after ordering. You may order additional personal checks at any time through online banking by going to the Transaction History of the account and clicking “Order checks”. You are not required to order checks through our website and may order checks from another source if you prefer.

If you opened a First Internet Bank credit card, finance charges are assessed on cash advance and balance transfer amounts, and there is no grace period on these types of transactions. You could also owe a finance charge if you did not pay the balance in full on the previous statement cycle.

When you apply for a First Internet Bank checking, savings or CD account, you will select ACH as the funding option when you complete your application.  Business accounts may also use a debit card for initial funding.