Frequently asked questions

No, at this time each business account requires a separate sign in to access the individual account online.

You can deposit a check most rapidly by using the First Internet Bank mobile application. After signing in, select the Deposit icon located at the bottom of the main page, then follow the on-screen prompts to complete the deposit process.

You will need First Internet Bank’s routing number, 074014187, and your account number.

No, First Internet Bank does not offer Virtual Debit cards at this time.

You may contact MX Connection customer service by visiting Contact Us | MX and entering your contact information in the form.

If you are having issues with your connection, try re-authenticating your credentials when connecting, this may fix your issue.

Please visit the fraud and scam awareness section of our website for helpful tips.  Then contact a Relationship Banker at bank@firstib.com or 1-888-873-3424.

Money Market Savings are not eligible to send out payments in Bill Pay; however you can initiate payments with a First Internet Bank checking account. To open an account, visit Easiest Bank Account to Open Online – First Internet Bank.

Small Business Administration customers who wish to sign up for paperless billing should send an email to sbaloanservicing@firstib.com. Our servicing team will be happy to help.

To switch to paperless billing for other types of accounts, Sign in to online banking → Select “Statements” → Go to “Profile” → Click the “+” next to your account → Choose “Electronic” → Enter your email → Choose “Submit All”  It’s that easy. Make the switch today!

First IB does not offer Jumbo CDs. To open a CD, please visit Easiest Bank Account to Open Online – First Internet Bank.

Yes, we offer commercial loans and business deposit accounts for 501(c)(3) and not-for-profits organizations. For Commercial loans please visit here; to open a business deposit account click here.