First Internet Bank customers may request the deletion of their mobile and online banking profiles by sending an email request to bank@firstib.com. Please type “Remove App/Online Banking Profile” in the subject line of your email and provide us with a phone number to reach you. A Relationship Banker will be in touch with you to confirm the request is valid and initiate the process.
If you request to have your mobile and online banking profile deleted, however, it is crucial to understand the implications of this action. Below are key points to consider before proceeding with your request:
What is the impact on services?
– You will no longer be able to sign in to online or mobile banking.
– Any scheduled internal transfers you had set up will be deleted and not processed.
– Your online profile settings will be deleted and no longer available to you or us.
– We will send paper statements to you as required by law, and you will be charged the fee listed at:
- Fees Common to All Personal Accounts | First Internet Bank (firstib.com)
- Fees Common to All Business Accounts | First Internet Bank (firstib.com)
– Additionally, you may be subject to and incur other fees, as detailed at those same webpages.
What is not deleted?
– Regulated account data and transaction history that we are required to retain.
– Data that is stored on third-party systems as a result of your separate enrollment with those third parties.
– Our record of your consent to banking agreements.
Data Retrieval:
– Please note that once your mobile and online banking profile is deleted, we will be unable to retrieve it. Any saved preferences and settings will be lost irreversibly.
Future Interaction:
– If you choose to rejoin online banking in the future, you will be required to create a new profile, as we will no longer have any record of your profile.
Privacy Commitment:
– Rest assured that we adhere to strict data protection regulations and industry best practices. Your information is handled securely and with the utmost confidentiality.
Contact Us:
– Should you have any questions or concerns about the deletion process, please do not hesitate to contact our customer support team at bank@firstib.com. We are here to assist you every step of the way. By requesting the deletion of your information from First IB, you acknowledge and understand the consequences outlined above. Your privacy and data security are our top priorities, and we appreciate your trust in our commitment to safeguarding your information.