If you have forgotten the user ID or password for your online banking account, you can easily create a new one. Simply go to the login page for your account and click the Forgot your user name or password button. Follow the prompts, and you will be able to reset. You can also call a First Internet Bank Relationship Banker at bank@firstib.com or 1-888-873-3424. They will be happy to assist you or answer any questions you might have.