What is a Zelle® tag and how do I use it?

A Zelle® tag is a unique identifier that you create, much like a username, that allows you to get paid with Zelle® without having to provide your contact information. Your Zelle® tag should be:

  • Six to 40 characters.
  • May include letters, numbers, and hyphens, but no other special characters or spaces.
  • Is not case sensitive.

To start, think of a Zelle® tag that fits with your small business. For example, if your small businesses name is ABC Company, you might select abc-company as your Zelle® tag. Then, click “Settings,” click “Add a Zelle® tag” and follow the steps to secure your Zelle® tag. You can now share your custom Zelle® tag and start getting paid without providing your enrolled email address or U.S. mobile number.

You can also send money to an eligible small business, supplier or vendor if they are enrolled with Zelle® through their financial institution’s app. Find Zelle® in the First Internet Bank App, click “Send,” and from the “Select Recipient” screen, type the recipient’s Zelle® tag. Then, enter the amount, hit “Send,” and the money is on the way. When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the contact name that is displayed before sending money.