Why doesn’t MCP show my statements or tax documents?

MCP can retrieve information about my documents—such as document type and date—but MCP can’t download or display the full statements. To view statements or tax documents, you will need to sign in to First Internet Bank online banking.

Why doesn’t MCP show pending transactions?

MCP only returns posted transactions. Pending transactions aren’t available through MCP at this time

My balance in MCP looks different than what I see in digital banking. Is MCP wrong?

No. MCP shows a total balance across all accounts, including Certificates of Deposit. Digital banking shows total available cash, which excludes CDs. Both views are accurate—they simply reflect different balance definitions.

Why doesn’t MCP show my linked external account?

MCP only displays fully verified external accounts. If your external account is still in the verification process, it won’t appear in MCP yet.

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