COVID-19 (CORONAVIRUS) INFORMATION

We’re Here To Help.

The health and safety of our customers and employees are our top priorities during this unprecedented event. We appreciate the efforts of healthcare workers, local communities and governments working to contain the Coronavirus.  As we continue to monitor developments, First Internet Bank recognizes that some of our customers may be negatively impacted by the global outbreak. We’re here to help and ready to offer assistance, as needed.

Personal Banking Customers

As always, you can complete many of your banking needs from wherever you are by phone, online and through our mobile app.  If you need to get in touch with us, please email bank@firstib.com or call us toll-free at 1-888-873-3424. Our team of relationship bankers is available Monday – Friday 7:00 AM-9:00 PM EST and Saturday 9:00 AM-3:00 PM EST.

Current customers who have been financially impacted by COVID-19 and need help, please call us at 1-844-638-6731 to discuss funding. If you currently have a First Internet Bank checking or savings account, we can quickly expedite the loan process and get you the funds you need.

Please call ahead before visiting our Fishers, IN corporate office.  We are modifying our operations in order to aid efforts to contain COVID-19.  You can reach us at 1-888-873-3424 to arrange a meeting time, Monday – Friday 9:00 AM-4:00 PM EST so that we can be ready to serve you effectively and efficiently.

Credit Cards, Mortgage and Consumer Loans

Have immediate questions about making your current credit card, mortgage or consumer loan payment? We may be able to provide assistance. To contact us, please call 1-888-873-3424 (extensions 1003 and 2009), Monday – Friday 7:00 AM-9:00 PM EST and Saturday 9:00 AM-3:00 PM EST.

Small Business Owners

If you believe that your business might need disaster assistance due to the COVID-19 pandemic, please do not wait to make your request. The SBA’s Economic Injury Disaster Loan program provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing. Questions? Our SBA Team can be reached at 1-855-271-6384 or sba@sba.firstinternetbank.com.

Commercial Lending and Commercial Real Estate

Please contact your relationship banker directly should you have any questions.

Healthcare Practice Finance

We are offering 60-day payment deferments to impacted practice owners at this time. This streamlined option allows us to grant relief efficiently and quickly to support our healthcare borrowers and the role they are playing to fight the pandemic. To learn more about available options, please email healthcarefinance@firstib.com.

Beware of Fraudulent Online Activity

Unfortunately, even at times like this, we all need to be on the lookout for suspicious emails and text messages.  Their goal is to convince you to share sensitive information like usernames and passwords, to make purchases or donations or download malware onto your device.  If you receive what you believe is suspicious activity, please don’t respond, click on any links or open attachments.  Verify authenticity before you make a purchase or donation. Read more about First Internet Bank Fraud Prevention Recommendations.

Our first priority remains to keep our employees and customers safe, and like you, we are doing what we can to minimize the potential spread of this virus.  While precautions have been made, we appreciate your patience as we continue to work hard to provide you the level of service you have come to expect.

Last updated 3/26/2020