We’re Here To Help.

The health and safety of our customers and employees are our top priorities during this unprecedented event. We appreciate the efforts of healthcare workers, local communities and governments working to contain the Coronavirus.  As we continue to monitor developments, First Internet Bank recognizes that some of our customers may be negatively impacted by the global outbreak. We’re here to help and ready to offer assistance, as needed.

Personal Banking Customers

As always, you can complete many of your banking needs from wherever you are by phone, online and through our mobile app.  If you need to get in touch with us, please email or call us toll-free at 1-888-873-3424. Our team of relationship bankers is available Monday – Friday 7:00 AM-9:00 PM EST and Saturday 9:00 AM-3:00 PM EST.

Current customers who have been financially impacted by COVID-19 and need help, please call us at 1-844-638-6731 to discuss how we may be able to help. If you currently have a First Internet Bank checking or savings account, we can quickly expedite the loan process and get you the funds you need.

Please call ahead before visiting our Fishers, IN corporate office.  We are modifying our operations in order to aid efforts to contain COVID-19.  You can reach us at 1-888-873-3424 to arrange a meeting time, Monday – Friday 10:00 AM-3:00 PM EST so that we can be ready to serve you effectively and efficiently.

Credit Cards, Mortgage and Consumer Loans

Have immediate questions about making your current credit card, mortgage or consumer loan payment? We may be able to provide assistance. To contact us, please call 1-888-873-3424 (extensions 1003 and 2009), Monday – Friday 7:00 AM-9:00 PM EST and Saturday 9:00 AM-3:00 PM EST.

Small Business Owners

First Internet Bank is committed to helping our small business customers receive the help they need. The Coronavirus Aid, Relief and Economic Security (CARES) Act, recently passed by Congress, will offer several options providing assistance due to the COVID-19 pandemic:

Small Business Debt Relief Program: The CARES act provides debt remedies for existing borrowers. The SBA Debt Relief program will provide a reprieve to small businesses as they overcome the challenges created by this health crisis.  Under this program, the SBA will pay the principal and interest for existing 7(a) loans for a period of six months.

  • Existing borrower with 7(a) loan in regular servicingThe SBA offers six months of payments of principal, interest and any associated fees beginning with the next payment due on the loan.
  • Existing borrower on deferment: The SBA offers six months of payments of principal, interest, and any associated fees beginning with the next payment due on the loan after the deferment period.
  • Existing borrower in construction phase or liquidation: The SBA has not yet issued guidance on this. We will notify you when we get clarification.

The SBA will pay First Internet Bank directly, on your behalf, so there is nothing you need to do in order to receive the benefit of the Small Business Debt Relief program.

Paycheck Protection Program loans: First Internet Bank is not currently taking applications for this program.

The Paycheck Protection Program loan forgiveness application for borrowers to complete has been released by the SBA and Treasury Department.  Please do not complete or submit the application at this time.  The SBA has announced that additional regulations and guidance for borrowers as well as lenders is forthcoming.  

You received your Paycheck Protection Program loan, but now what?  We have answers to some of the most frequently asked questions.

Economic Injury Disaster Loans (EIDL): This program provides small businesses with working capital loans of up to $2 million, providing small businesses the vital economic support to help overcome the temporary loss of revenue they are experiencing. EIDL are offered directly through the SBA. EIDL recipients may apply for and take out a PPP loan so long as there is no duplication in the uses of funds.

If you have questions, we’re here to help! Please contact our SBA Team at or 1-855-271-6384.

Commercial Lending and Commercial Real Estate

Please contact your relationship banker directly should you have any questions.

Healthcare Practice Finance

We are offering 60-day payment deferments to impacted practice owners at this time. This streamlined option allows us to grant relief efficiently and quickly to support our healthcare borrowers and the role they are playing to fight the pandemic. To learn more about available options, please email

Public Finance

First Internet Bank is committed to working with local and state municipalities, helping them operate effectively despite the economic impact of COVID-19.  We can assist our partners with access to several options that allow them to navigate today’s financial challenges. Both traditional market solutions and federal and state programs are available.  These include:  Short-term Cash Flow Financing, CARES Act Relief for State and Local Municipalities and the New Money Market Mutual Fund Liquidity FacilityFor more information please contact our Public Finance team at 1-317-806-1954 or

Beware of Fraudulent Online Activity

Unfortunately, even at times like this, we all need to be on the lookout for suspicious emails and text messages.  Their goal is to convince you to share sensitive information like usernames and passwords, to make purchases or donations or download malware onto your device.  If you receive what you believe is suspicious activity, please don’t respond, click on any links or open attachments.  Verify authenticity before you make a purchase or donation. Read more about First Internet Bank Fraud Prevention Recommendations.

Our first priority remains to keep our employees and customers safe, and like you, we are doing what we can to minimize the potential spread of this virus.  While precautions have been made, we appreciate your patience as we continue to work hard to provide you the level of service you have come to expect.

Last updated 06/05/2020