COVID-19 (Coronavirus) Information

 

We’re Here To Help.

The health and safety of our customers and employees are our top priorities during this unprecedented event. We appreciate the efforts of healthcare workers, local communities and governments working to contain the Coronavirus.  As we continue to monitor developments, First Internet Bank recognizes that some of our customers may be negatively impacted by the global outbreak. We’re here to help and ready to offer assistance, as needed.

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Personal Banking Customers.

As always, you can complete many of your banking needs from wherever you are by phone, online and through our mobile app.  If you need to get in touch with us, please email bank@firstib.com or call us toll-free at 1-888-873-3424. Our team of relationship bankers is available Monday – Friday 7:00 AM-9:00 PM EST and Saturday 9:00 AM-3:00 PM EST.

Current customers who have been financially impacted by COVID-19 and need help, please call us at 1-844-638-6731 to discuss how we may be able to help. If you currently have a First Internet Bank checking or savings account, we can quickly expedite the loan process and get you the funds you need.

Please call ahead before visiting our Fishers, IN corporate office.  We are modifying our operations in order to aid efforts to contain COVID-19.  You can reach us at 1-888-873-3424 to arrange a meeting time, Monday – Friday 10:00 AM-3:00 PM EST so that we can be ready to serve you effectively and efficiently.

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Credit Cards, Mortgage and Consumer Loans.

Have immediate questions about making your current credit card, mortgage or consumer loan payment? We may be able to provide assistance. To contact us, please call 1-888-873-3424 (extensions 1003 and 2009), Monday – Friday 7:00 AM-9:00 PM EST and  Saturday 9:00 AM-3:00 PM EST.

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Small Business Owners.

First Internet Bank is here to assist our customers who have been negatively impacted by the global pandemic. The next round of Paycheck Protection Program (PPP) funding has been approved. First Internet Bank anticipates opening our application portal Tuesday, January 19, 2021 to begin accepting applications for first- and second-draw loans. Click here for additional program details.

As we prepare for the next round of Paycheck Protection Program (PPP) funding, we would like to share the most current news. The Small Business Administration (SBA) issued additional guidance for calculating and documenting PPP loan amounts. Presented in a Q&A format, the update offers this guidance to help businesses calculate and document payroll costs to determine the maximum amount available for a first-draw PPP loan.

We will communicate portal registration details and through email.  The portal will automate your application process.  If you have questions, we’re here to help! Please contact our PPP Team at ppploanapps@firstib.com.

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Commercial Lending and Commercial Real Estate.

Please contact your relationship banker directly should you have any questions.

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Healthcare Practice Finance.

If government mandates are preventing your practice from re-opening or operating at normal capacity, please email healthcarefinance@firstib.com to learn about options that may be available to you.

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Public Finance.

First Internet Bank is committed to working with local and state municipalities, helping them operate effectively despite the economic impact of COVID-19.  We can assist our partners with access to several options that allow them to navigate today’s financial challenges. Both traditional market solutions and federal and state programs are available.  These include:  Short-term Cash Flow Financing, CARES Act Relief for State and Local Municipalities and the New Money Market Mutual Fund Liquidity FacilityFor more information please contact our Public Finance team at 1-317-806-1954 or publicfinance@firstib.com.

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Beware of Fraudulent Online Activity.

Unfortunately, even at times like this, we all need to be on the lookout for suspicious emails and text messages.  Their goal is to convince you to share sensitive information like usernames and passwords, to make purchases or donations or download malware onto your device.  If you receive what you believe is suspicious activity, please don’t respond, click on any links or open attachments.  Verify authenticity before you make a purchase or donation. Read more about First Internet Bank Fraud Prevention Recommendations.

Our first priority remains to keep our employees and customers safe, and like you, we are doing what we can to minimize the potential spread of this virus.  While precautions have been made, we appreciate your patience as we continue to work hard to provide you the level of service you have come to expect.

Last updated 11/18/2020