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Checking

How do I activate overdraft protection for my checking account?

You will have the opportunity to request overdraft protection on your account application when you open a new First Internet Bank checking and/or savings account. Please specify how you would like the accounts to be linked if you have more than one checking and/or savings account. If your accounts are already open, contact a Relationship Banker at 1-888-873-3424 for assistance.

If you would like to be considered for an overdraft line of credit, you will have the opportunity to apply for it through the checking account application. An overdraft line of credit is subject to credit approval.

If your checking account is already open but you did not ask to be considered for an overdraft line of credit with your account application, you may make the request through the online banking site. Log in to your online banking account, click Additional Services, select Open Deposit Accounts, choose the Overdraft Line of Credit for existing checking option from the drop-down menu and click the Proceed button to advance to the online application. Complete and submit the application electronically. Once the application has been submitted, print, sign and return the confirmation screen to us via fax at 1-888-644-8678. You will receive a decision within two business days.

 

How do I close my checking or savings account?

If you have another account with First Internet Bank and wish only to close one account, you may transfer the entire balance of the account you wish to close to your other account. Or, if you have an ATM card, debit card or checks for your account, you may withdraw the entire balance of your account.

We will send the balance of your account in the form of a bank check.

Are there any fees associated with using the bill payment service?

Fees for bill payment depend on the type of account you have.

Interest Checking: no monthly fee, no per-transaction fees
Free Checking: no monthly fee, unlimited transactions
Business Checking: no monthly fee, unlimited transactions

Please be aware that certain other fees, such as fees for non-sufficient funds (NSF) or stop payment requests, also apply and will be charged according to our then-current fee schedule.

Can I view copies of my cancelled checks online?

Cancelled checks are not available for view – only checks that have cleared the account are viewable in online banking or by phone/email request.

 

How do I order checks for my Interest Checking account?

For new customers with Interest Checking accounts, you may request an initial supply of checks. You will receive your checks approximately 10-14 days after ordering. You may order additional personal checks at any time through online banking by going to the Transaction History of the account and clicking “Order checks”. You are not required to order checks through our website and may order checks from another source if you prefer.

How do I order checks for my business checking account?

The check catalog in our online banking system offers personal check styles only. You may order business checks through Deluxe by calling 1-800-328-7205, from 7:30 AM to 8:00 PM (Central time). You may also contact a First Internet Bank Relationship Banker at 1-888-873-3424.

Please note: You are not obligated to order checks through Deluxe and may order checks from any other source if you prefer.

 

How do I stop payment on a check I wrote?

You can submit a real-time stop payment request for a single check or for a range of checks through online banking. Sign in to your online banking account, click Tools > Check Stop Payment. Your account will be charged $30 at the end of the day you submitted the request. The stop payment order will be in effect for six months from the date you submit the request, unless you tell us to cancel the order.

If you do not have access to our online banking system, please print and sign our Online Banking Access Agreement, then return the form to us by email at bank@firstib.com or toll-free fax at 1-888-644-8678. Within two business days, we will send you an email with the information you need to access your account online.

Can I deposit a third-party check (one that was originally payable to someone else) in my account if they sign it over to me?

No. All checks must be originally made payable to an account owner to be eligible for Remote Deposit Capture. Please refer to the Remote Deposit Capture (RDC) agreement for other types of items that are ineligible to be deposited using the service.

My husband and I share a checking account but have unique user IDs to access our account online. When I log in using my user ID, I can’t see the payments he has set up. When he logs in using his user ID, he cannot see the payments I have set up. I’m worried we’ll pay the same bill twice. Is there anything we can do to see each other’s payments?

Bill payment service is tied to your user ID, not to the checking account you share. Therefore, you will only be able to see the pending payments you have set up yourself, and the joint account holder will only be able to see the pending payments he/she set up. For that reason, many of our customers using bill payment find it is preferable to designate one user ID for bill payment services.