Account inquiries or product information (except mortgage):

(888) 873-3424

Monday - Friday: 7 AM - 9 PM (Eastern)
Saturday: 10 AM - 5 PM (Eastern)

Fax: (888) 644-8678

Residential and/or Commercial Mortgage account inquiries:

(800) 837-2293

Monday - Friday: 8 AM - 5 PM (Eastern)

Fax: (317) 713-4589

Please note that First IB is closed in observation of the following federal holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas.

Search for answers to our most frequently asked questions such as:

What is the mailing address for First IB?

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You can also submit a question online, anytime. We will send a response through email within one business day.

Corporate Headquarters
7820 Innovation Blvd.
Suite 210
Indianapolis, IN 46278
(Get Directions)

Monday - Friday: 7 AM - 5 PM (or by appointment)
Saturday: 10 AM - 5 PM

Branch
54 Monument Circle
Indianapolis, IN 46204

Monday - Friday: 9 AM - 4 PM