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FIRST INTERNET BANK RETAINS HIGH RANKING IN INDEPENDENT SCORECARD
Company Ranked Highest Among Internet-Only Banks, #2 Overall
INDIANAPOLIS, IN September 19, 2001 - First Internet Bank
of Indiana (www.firstib.com) continues to be recognized as one of
the best banks on the Internet by Gomez, Inc., the Internet quality
measurement firm.
First IB, the first state-chartered, FDIC-insured institution to
operate solely via the Internet, garnered a second-place overall
ranking behind banking giant Citibank and ahead of Wells Fargo,
Bank of America and Bank One Corporation in the Gomez Fall 2001
Internet Banks Scorecard(tm). Equally significant, the study rated
First IB as the top Internet-only bank for the second consecutive
scorecard.
"Being selected as the top-rated Internet-only bank and being
recognized for providing top-notch online services when compared
with all banks' online presence provides further validation that
we're delivering the products and services people want and need,"
said David B. Becker, Chairman and CEO of First Internet Bank. "With
our wide range of products and highly effective services, we are
poised to continue to be the online bank of choice for the rapidly
growing population of people banking online."
According to Gomez, there are already 13.6 million active web bankers
in the United States, up from 6.1 million at year-end 1999. Another
16.3 million prospective active web bankers are poised to fuel further
growth in consumer adoption.
In the Fall 2001 study, First IB for the second time captured the
top ranking in the Relationship Services category. The company also
raised its standing to second place for Ease of Use and third place
for Overall Cost.
In the review of First IB that accompanies the survey, Gomez pointed
to First IB's ability to enable customers to: pay bills quarterly;
set up automatic transfers in advance; view outstanding balances
when a transfer is made; and access accounts via wireless devices.
The review also pointed to First IB's profitability, highlighting
that as a "rare position among Internet-only institutions."
Gomez Scorecards measure the quality of e-commerce offerings through
an algorithmic and data-driven process that produces objective,
consistent and reproducible results. The Fall 2001 Internet Banking
Scorecard evaluated 30 Internet-only and hybrid Internet and brick-and-mortar
financial institutions. Rankings reflect a set of a minimum of 150
criteria assembled during a rigorous data collection process that
involves visiting sites, opening accounts, transacting, contacting
customer service, and monitoring site performance throughout the
day.
First Internet Bank of Indiana is the first state-chartered, FDIC-insured
institution to operate solely via the Internet. First IB has customers
around the country and more than $235 million in assets. Services
include interest-bearing checking accounts, savings accounts, CDs,
IRAs, credit cards, and check cards that can be used instead of
cash or checks. First IB also offers personal lines of credit, installment
loans, unique real-time transfers between accounts, and the ability
to display checking, savings and loan information on a single screen.
Gomez and Gomez Internet Banks Scorecard
are trademarks of Gomez, Inc. All other trademarks, service marks
and brand names are the property of their respective owners.
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