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FIRST INTERNET BANK REMAINS #1 WEB-ONLY INSTITUTION AND #2 OVERALL
IN GOMEZ RANKING OF ONLINE BANKS
INDIANAPOLIS, IN March 25, 2002 First Internet Bank
of Indiana (www.firstib.com) has retained its ranking as the best
bank operating solely via the Internet and the #2 online bank overall
in the semi-annual scorecard published by Gomez, Inc., the Internet
quality measurement firm. First IB has maintained the same high
rankings for three consecutive evaluations published over the last
year.
In the Gomez Spring 2002 Internet Banks Scorecard(tm), First IB
placed a scant two one-hundredths of a point behind giant Citibank
for the overall quality of its offerings and again ranked ahead
of high-profile institutions such as Wells Fargo, Bank of America
and Bank One Corporation. First IB was also the only bank with no
brick-and-mortar facilities to place in the top seven.
In the category rankings, First IB captured the top spot in Relationship
Services for the third time, reflecting the wide range of tools
available to customers to complete their online banking activities.
The bank also rose to second place in the On-Site Resources category,
based on the depth and breadth of offerings.
"When First IB opened three years ago, we brought to the market
a suite of customer-oriented products and services," said David
B. Becker, Chairman and CEO of First Internet Bank. "We remain a
top player in this market by constantly innovating and continuing
to strengthen our offering. We are proud of our achievements and
revel in the opportunity to improve the delivery of banking services
to our customers."
To address the convenience consumers seek in online banking services,
First IB offers the ability to transfer funds between accounts in
real time; an intuitive bill payment system; and an Instant Account
capability allowing existing customers to open an account without
a followup signature when funding it via an internal transfer. Customers
can also view balances and pay bills online with only one login,
set up automatic transfers in advance, view outstanding balances
when a transfer is made, and access accounts via wireless devices.
Gomez Scorecards measure the quality of e-commerce offerings through
an algorithmic and data-driven process that produces objective,
consistent and reproducible results. The Spring 2002 Internet Banking
Scorecard evaluated 30 financial institutions representing both
Internet-only as well as hybrid Internet and brick-and-mortar offerings.
Ratings reflect a set of a minimum of 150 criteria assembled during
a rigorous data collection process that involves visiting sites,
opening accounts, transacting, contacting customer service, and
monitoring site performance throughout the day.
First Internet Bank of Indiana is the first state-chartered, FDIC-insured
institution to operate solely via the Internet. First IB has customers
around the country and more than $248 million in assets. Services
include interest-bearing checking accounts, savings accounts, CDs,
IRAs, credit cards, and check cards that can be used instead of
cash or checks. First IB also offers personal lines of credit, installment
loans, unique real-time transfers between accounts, and the ability
to display checking, savings and loan information on a single screen.
Gomez and Gomez Internet Banks Scorecard are trademarks of Gomez,
Inc. |